Refund policy
RETURN & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request an eligible return.
To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging with all seals intact. You will also need your receipt or proof of purchase.
To start a return, contact us at kahmasupplementsgta@gmail.com.
Please do not send a return without contacting us first. Items returned without prior authorization may not be accepted.
You can always contact us with questions regarding a return at kahmasupplementsgta@gmail.com or 905-460-4040.
DAMAGES AND ORDER ISSUES
Please inspect your order when you receive it.
If an item is defective, damaged, or you receive the wrong product, contact us as soon as possible so that we can evaluate the issue and make it right.
We may request photographs, order information, or other details necessary to review the issue.
EXCEPTIONS / NON-RETURNABLE ITEMS
For health, hygiene and product-safety reasons, opened or used supplements are not eligible for return or exchange unless the product is defective, damaged, or there was an issue with your order.
Products with broken or removed safety seals are generally not eligible for return.
Certain other products may also be non-returnable, including:
• Perishable goods, food and beverages
• Personal care or hygiene products once opened
• Custom or special-order products
• Products designated as final sale
• Gift cards
Sale or clearance items designated as final sale cannot be returned.
If you are unsure whether your item is eligible for return, contact us before returning it.
EXCHANGES
If you would like a different eligible product, contact us so we can determine the appropriate return or exchange process.
Depending on the circumstances, the fastest way to receive a different product may be to return the original eligible item and place a separate order once the return has been accepted.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at kahmasupplementsgta@gmail.com.
IN-STORE PURCHASES
Returns or exchanges for purchases made at a physical Kahma Supplements location may need to be handled by the location where the original purchase was made.
Eligibility remains subject to the condition of the product, proof of purchase, and the applicable terms of this policy.
CONTACT US
For questions regarding returns, exchanges or refunds, contact:
Kahma Supplements
Email: kahmasupplementsgta@gmail.com
Phone: 905-460-4040
